Shipping policy
What are the delivery charges?
In response to the current COVID-19 problem we have been forced to levy a delivery charge as per the value of the order. Here are the delivery charge brackets,
Order value Rs.2000 and below will be charged a delivery fee of Rs.150
Order value between Rs.2000 - Rs. 3000 will be charged a delivery fee of Rs.100
Order value between Rs.3000 - Rs. 5000 will be charged a delivery fee of Rs.75
Order value Rs.5000 and above will have no delivery charge levied.
Why does the delivery date not correspond to the delivery timeline of Nangoo Coffee's business days?
It is possible our courier partners have a holiday between the day you place your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. We do not work on Sundays and this is factored in to the delivery dates.
What is the estimated delivery time?
We generally produce and ship the items within 2-3 days although due the current pandemic please allow 5-10 days lead time from the date you have placed your order with us. Business days exclude public holidays and Sundays.
Estimated delivery is between 5 to 10 days depending on the geographical distance and number of working days.
Estimated delivery time depends on the following factors:
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Product's availability.
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The destination to which you want the order shipped and the networking of our delivery partners
Are there any hidden costs (sales tax, octroi etc) on items sold by us?
There are NO hidden charges when you make a purchase on www.nangoocoffee.com. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
Why does the estimated delivery time vary for some orders?
You have probably noticed varying estimated delivery times of the product you are interested in. Delivery times are influenced by product availability, geographic location of your shipping destination and the courier partner's time-to-deliver in your location.
“Nangoo Coffee” cannot ship to my area. Why?
Whether your location can be serviced depends on:
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Whether we can ship to your location
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Legal restrictions, if any, in shipping particular products to your location
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The availability of reliable courier partners in your location
Why is the CoD option not offered in my location?
Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.
Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.